ax99 Privacy Policy

ax99 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect when you register and play on ax99, how we use that information, with whom we may share it, and the choices and rights you have over your own data. This policy applies to all users of the ax99 website and any associated services provided under the ax99 brand.

By creating an account or continuing to use ax99, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns about how we handle your data, please contact our support team at [email protected] at any time. We will respond promptly.

Your Privacy at a Glance

These six principles summarise how ax99 approaches data privacy. The full legal detail for each principle is in the sections that follow.

1. Information We Collect

ax99 collects personal information that is necessary to provide you with a safe, fair, and compliant gaming experience. The table below sets out the categories of data we collect, specific examples, and the purpose for collecting each category.

2. How We Use Your Information

ax99 uses the personal data we collect only for specific, legitimate purposes that are necessary to provide our services. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account Management: To create and manage your ax99 account, verify your identity, process KYC requirements, and communicate with you about your account status and activity.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate records of all financial transactions on your account.
• Service Provision: To deliver the ax99 gaming experience, including cricket betting, live casino, slots, and other games, and to ensure the integrity and fairness of all gameplay.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, account takeover attempts, and other prohibited activities on ax99.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion requests, and to comply with our responsible gaming obligations — protecting players across Dhaka, Chittagong, Sylhet, and all of Bangladesh.
• Legal Compliance: To comply with applicable laws and regulations, respond to lawful requests from regulatory authorities or law enforcement, and to enforce the ax99 Terms and Conditions.

3. Legal Basis for Processing

ax99 processes personal data only where a legitimate legal basis exists. The primary legal bases on which we rely are set out below.

• Contractual Necessity: The majority of the personal data we process is necessary to perform the contract between you and ax99 — for example, verifying your identity, processing payments, and operating your account.
• Legal Obligation: Certain processing activities — including KYC verification, transaction monitoring, and anti-money laundering checks — are required by applicable law and regulatory standards.
• Legitimate Interests: ax99 may process certain technical and usage data on the basis of legitimate interests — for example, improving platform security, preventing fraud, analysing service performance, and enhancing the player experience — where these interests are not overridden by your data protection rights.
• Consent: Where ax99 relies on your consent to process personal data — for instance, for optional marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing Your Information

ax99 does not sell, rent, or trade your personal data to any third party. However, in order to provide the ax99 service, we may share your data with trusted third parties in limited circumstances, as described below.

• Payment Processors: ax99 shares the minimum necessary financial data with payment service providers — including bKash, Nagad, Rocket, and Upay — solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own privacy obligations.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session and account-level data necessary to deliver their games and enforce fair-play policies. No sensitive personal data beyond what is strictly required is shared.
• Regulatory and Legal Authorities: ax99 may be required to disclose personal data in response to a lawful court order, regulatory investigation, or other legally binding request. In such cases, we will disclose only the data strictly required to comply with the request.
• Service Providers: ax99 may engage trusted third-party service providers — such as IT infrastructure providers, analytics tools, and customer support platforms — who process data on our behalf under strict data processing agreements. These providers may not use your data for their own purposes.

5. Cookies and Tracking Technologies

ax99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit ax99. They help us remember your preferences, keep your session secure, and understand how players use our platform so we can make it better.

• Essential Cookies: These cookies are necessary for the platform to function correctly. They manage your login session, remember your language preference, and maintain the security of your account. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: ax99 uses analytics cookies to understand how players navigate the platform, which games are most popular, and where technical improvements are needed. This data is aggregated and does not identify you individually.
• Managing Cookies: You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of ax99 and your ability to access some features of the platform.

6. Data Retention

ax99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. In practice, this means that account data and transaction records are typically retained for a minimum of five years from the date of account closure, in line with standard financial record-keeping requirements.

Where personal data is no longer required for any legitimate purpose, ax99 will securely delete or anonymise it in accordance with our internal data lifecycle procedures. If you have requested deletion of your account and data, we will process that request subject to any overriding legal obligations that require us to retain certain records.

7. Data Security

ax99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, restricted access controls for internal systems, regular security audits and penetration testing, and staff training on data protection obligations.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ax99 will notify affected users promptly in accordance with applicable legal requirements. If you believe your account has been compromised, please contact [email protected] immediately.

8. Your Data Rights

As a player on ax99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data ax99 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: In certain circumstances, you may request that ax99 delete your personal data. This right is subject to any overriding legal obligations that require us to retain specific data — for example, transaction records required by financial regulations.
• Right to Restrict Processing: You may request that ax99 temporarily restrict the processing of your personal data in certain situations — for example, while a correction request is being assessed or a complaint is under review.
• Right to Object: Where ax99 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. ax99 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

9. Children's Privacy

ax99 is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to any person under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data to ax99, we will immediately close the account and delete all associated data. If you are a parent or guardian and believe that a minor in your care has accessed ax99, please notify us immediately at [email protected] so that we can take prompt action.

10. Changes to This Privacy Policy

ax99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email. Your continued use of ax99 following the publication of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you are always aware of how your data is being handled.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ax99 handles your personal information, please contact our support team. We take all data-related enquiries seriously and aim to respond promptly to every request.

Email: [email protected] (plain text — not a clickable link)