Responsible Gaming at ax99

At ax99, we believe that gambling is entertainment — and like all entertainment, it works best when it is enjoyed responsibly and within your means. Our platform is built for players across Bangladesh who want a fair, secure, and enjoyable gaming experience. That means cricket betting, live casino, slots, and crash games played on your own terms, with full awareness of the risks involved.

We take our duty of care seriously. This page outlines the responsible gaming commitments ax99 makes to every player, the tools available to help you manage your gameplay, and the guidance we provide if gambling starts to feel less like fun and more like a problem. If you are ever in doubt, please reach out to our support team — we are here to help, not to judge.

Our Responsible Gaming Commitments

Gambling Is Entertainment — Keep It That Way

The vast majority of players on ax99 enjoy cricket betting, slots, and live casino as a leisure activity — in the same way a person might go to a cinema, enjoy a meal out, or follow a sport. Money spent on gambling should be considered the cost of that entertainment, and players should only ever gamble with funds they can comfortably afford to lose.

Problems arise when gambling stops feeling like entertainment and starts feeling like a necessity, an escape, or a way to recover losses. If you ever feel that gambling is no longer fun, or that it is taking up more time and money than you planned, ax99 encourages you to pause, use the tools on this page, and speak to someone you trust. There is no shame in asking for help, and ax99 will always support you in making the right choice for your wellbeing.

Could Gambling Be Becoming a Problem?

The following questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to several of these, we strongly encourage you to use the self-exclusion or time-out tools below, or to contact our support team.

• ❓Do you gamble with money you cannot afford to lose, such as rent, bill payments, or savings?
• ❓Do you find yourself chasing losses — continuing to bet in order to win back money you have already lost?
• ❓Have you tried to cut back on your gambling but found it difficult to do so?
• ❓Do you feel anxious, irritable, or restless when you are not gambling or when you try to stop?
• ❓Has gambling caused problems in your relationships, your work, or your finances?
• ❓Do you spend more time or money gambling than you originally planned?

Your Responsible Gaming Tools

ax99 provides five practical tools that put you in control of your gaming experience. All tools can be activated at no cost by contacting our support team at [email protected]. Requests are processed promptly — typically within one business day, and self-exclusion requests are actioned immediately.

• Deposit Limit
  Set a maximum amount you can deposit per day, week, or month. Once a limit is set, it cannot be increased for a mandatory 7-day cooling-off period — but it can be reduced immediately.
• Session Time Limit
  Set a maximum play session duration. When your session limit is reached, you will be automatically logged out and notified. This helps prevent extended unplanned play sessions.
• Time-Out
  Take a short break from ax99 for a fixed period: 24 hours, 7 days, or 30 days. During a time-out your account is suspended and you cannot log in, place bets, or make deposits. Your account and balance are preserved for when you return.
• Self-Exclusion
  Request a self-exclusion period of 6 months, 1 year, or a permanent exclusion from ax99. Self-exclusion requests are actioned within hours and cannot be reversed during the exclusion period. If you request permanent exclusion, your account will be closed and your eligible balance returned.
• Reality Check Notifications
  Enable periodic in-session reminders that show how long you have been playing and how much you have wagered in the current session. These brief pop-up notifications help you stay aware of your activity without interrupting gameplay.

How to Activate Your Tools

All responsible gaming tools are available free of charge to every registered ax99 player. To activate any tool — whether a deposit limit, time-out, or self-exclusion — simply email our support team at [email protected] with your account details and the specific tool you wish to apply. Please include "Responsible Gaming Request" in the subject line of your email so our team can prioritise your message.

Our support team operates 24 hours a day, 7 days a week. Deposit limit and session limit requests are processed within one business day. Time-out and self-exclusion requests are treated as urgent and actioned as quickly as possible — typically within a few hours of receipt. We will always confirm by email when a tool has been activated on your account.

Protecting Minors

ax99 is strictly an adults-only platform for players aged 21 and above. We take the protection of underage individuals extremely seriously. During account registration, players are required to confirm that they are aged 21 or over. Age verification checks are conducted as part of our standard KYC process, and any account found to belong to a person under the age of 21 will be immediately closed and all associated funds returned.

If you share a device with younger family members, we strongly recommend using parental control software to restrict access to gambling websites. Tools such as browser-level content filters or device parental controls can help prevent underage access to ax99 and similar platforms.

Responsible Gaming for Players Across Bangladesh

ax99 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that the social and financial context of gambling is different for every player, and that responsible gaming practices must be accessible to everyone, regardless of where they live or how they access our platform.

Our platform supports instant deposits and withdrawals via bKash, Nagad, and Rocket, which makes it easy and fast to move money. For this reason, we especially encourage all players to set deposit limits before they begin playing, so that financial safeguards are in place from the outset. Gambling should fit within your regular entertainment budget — not compete with essentials like food, housing, education, or family commitments.

Need Help? Contact Our Support Team

Our responsible gaming support team is available 24 hours a day, every day of the week. If you are worried about your own gambling or someone else's, please do not hesitate to get in touch. All enquiries are treated with complete confidentiality. We will never share your responsible gaming request with third parties, and our team is trained to respond with empathy and without judgement.